Cancel a Pro (paid) subscription Sign in to the Zoom web portal. Click Account Management, then click Billing. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal. Confirm your request by selecting Cancel Subscription. Choose why you would no longer like to renew your subscription. Once complete, click Submit. Your plan status will now be updated to Canceled. You will still have use of your paid plan for the remainder of your subscription term. (Optional) If you would no longer like to have the plan canceled, you will be able to reactivate your plan by selecting Reactivate Plan on the Current Plans page. Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled